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Shipping & Returns

 

Orders Over $49 Ship FREE!

Flat Rate Shipping Now Only $4.95

All order(s) over $49 will be shipped FREE Standard Shipping to addresses located within the contiguous 48 US States. Orders below $49 will ship USPS for a flat rate of $4.95. Excluding holidays, every effort will be made to ship your orders(s) within 1 business day. Orders placed before 10 AM from Monday - Frlday usually ship the same day, others shipped the next business day.

 

Returns & Exchanges: Our No-Hassle Guarantee

We want you to be thrilled with your purchase.
If you have any questions or concerns, or are unhappy with your order for any reason, please call 843-248-7000 or email info@papasgeneralstore.com. Returns are allowed up to 30 days of the purchase.
We will gladly exchange any item(s) returned in its original packaging or issue you a refund. If the item is returned or exchanged due to damage, we will cover shipping costs for the return shipment. Otherwise you are responsible for return shipping. Sale items are not returnable. Some items such as Rainbow Sandals require that merchandise be returned directly to the manufacturer. If you have changed your mind regarding your order that has already been shipped, please DO NOT refuse the package(s) as a return delivery charge will be deducted from your refund.

 

Local Pickup

You are welcome to pick up your order at Papa's General Store 301 Main Street Conway, SC 29526. Please contact us before arriving to insure your order is processed. During the checkout process you will have an option to select pickup.

 

Damaged Shipments

If you receive a shipment with a damaged item, please notify our Customer Service department within 48 hours or on the next business day so that we can resolve the problem as quickly as possible and file a claim with UPS or the US Postal Service.